Terms & Conditions
Before submitting your order please read carefully the terms and conditions that follow, as these govern the supply of the Products you purchase through this website or by Fax.
Receipt of your order does not guarantee that we can supply the selected Products to you. Our web site is regularly updated throughout the year, to ensure that we provide accurate details on product availability and the time period of any special offer is regularly updated.
Pricing and Product Information
Please note that all prices displayed on our site are exclusive of delivery costs and bank charges (if any) . All our prices are given in Euro. The price stated in the order confirmation form is the definitive price, taking into account all relevant charges as handling, packaging and transport costs for Greece only.
Prices are subject to change at any time prior to EKAVI SHOP’s acceptance of your order.
- You may pay for your order also using PayPal.
- You may pay for your order also when you receive the goods at the forwarding agent
(only for Greece and only for small packages that we can send out with Courier).
For Greece only we use two different ways to send out your goods depending on the volume and the weight of each order and taking into consideration the safest, fastest and cheapest way for you.
1) With Courier (2 - 7 working days). This is not the cheapest but the fastest and the safest way. With this way we send only small volume and weight up to 40Kg.
We will use all reasonable diligences to ensure your purchases are delivered promptly but we cannot guarantee that there will be no delays in delivery.
Your Right to Cancel a Contract and Return of Faulty Goods
Unjustified withdrawal is 14 days.
If exercising this right, we would ask you to return the Product(s) unused, in their original, undamaged packaging and with all its accessories (if any). Product(s) that are returned incomplete/damaged, dirty or used will not be refunded.
After we receive your returned product(s), a credit will be issued and you should inform us on the details of the bank account where the purchase should be refunded.
If there is a fault with your product(s) during the warranty period, we will offer a prompt repair or exchange (within 14 days after your purchase) at our cost.
This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.
Our Commitment To Privacy
At EKAVI SHOP, we are committed to protecting your privacy on-line. Our pledge is to safeguard any personal information that you provide us, and to make every reasonable effort to use this information only as you choose.
We do NOT sell, share or rent at any way our customers’ personal or other information with advertisers or anyone else.
Your Personal Information
EKAVI SHOP's primary goals in collecting personal information about you are, first, to give you a meaningful, enjoyable, and personalized website experience and, second, to facilitate the development of new products and services relevant to consumers like you. Personal information also allows us to provide better service to you by tailoring our communications to match your interests and deliver more of what you want and less of what you don't want.
Here are the types of information we gather:
In order to establish your account, register products, you will be asked to provide certain personally identifiable information to us such as your name, mailing address, e-mail address, and phone number. You can choose not to provide this information but then you might not be able to participate in some of our services or offerings.
Using your Information
EKAVI SHOP only uses your personal information to conduct business with you. Some examples include:
- creating and maintaining accounts
- answering your e-mail
Protecting the online privacy of children is especially important. EKAVI SHOP does not knowingly collect or solicit personal information about children, except with their parent's or guardian's express consent.
Keeping Your Information Accurate
If you are a registered member of EKAVI SHOP.gr, you have the option of sending an e-mail to the address noted in the "Contact us" section at the right to request a change to your information or a copy of the personal information we have collected about you online. To protect your privacy, proof of identity is required.